At Lowhaat, every piece of wall art is carefully crafted specifically for your order. Because our products are made to order, we are committed to delivering premium quality while maintaining a fair return policy.

Can I return or exchange my order?

As all products are made specifically for each customer, we do not accept returns or exchanges due to:

• Change of mind
• Ordering the wrong size
• Incorrect color or frame selection
• Personal preference
  Please review your order carefully before completing your purchase.

What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

When contacting us, please include:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A brief description of the issue

Our support team will review your request and arrange a replacement if your claim is approved.

Replacement Policy

Approved claims for damaged, defective, or incorrect items are eligible for a free replacement. We will cover all replacement shipping costs.

Order Cancellation

Orders may only be cancelled before production begins. Once production has started, cancellation is no longer possible because every artwork is custom-made.

Shipping Damage

If your package appears damaged upon delivery, please take photos before opening it and contact us immediately.

Refunds

Refunds are only issued when:

• A replacement cannot be provided.
• A refund is approved by our customer support team.

Approved refunds will be processed through the original payment method within 5–10 business days, depending on your payment provider.

Contact Us

If you have any questions regarding your order, please contact our support team.

• Email: support@lowhaat.com (replace with your actual email if different)
• WhatsApp: +966 XX XXX XXXX (replace with your actual WhatsApp number)